FREQUENTLY ASKED QUESTIONS


1. How long will it take for my order to be processed?

Orders are processed within 24 hours of receipt, if all items are in stock. (Subject to change during the month of January.) You will be notified of items on your order that are out of stock or backordered.

2. When will I receive my order?

Orders within the continental United States are shipped via USPS or FedEx Ground depending on weight. Deliveries to the West Coast and western states take up to seven days, deliveries to the Midwest take up to five days, deliveries to the Mid-Atlantic states and the eastern seaboard generally take up to four days. All estimates include up to 24 hours for processing the order.

For FedEx Express shipping delivery estimates, see the chart below.

Order Placed By (EST)	Overnight	2-Day Delivery	3-Day Delivery
9 a.m. on Monday	Priority: by 10:30 Tuesday Standard: by 2:30 p.m. Tues.	Wednesday	Thursday
9 a.m. on Tuesday	Priority: by 10:30 Wednesday Standard: by 2:30 p.m. Wed.	Thursday	Friday
9 a.m. on Wednesday	Priority: by 10:30 Thursday Standard: by 2:30 p.m. Thursday	Friday	Monday
9 a.m. on Thursday	Priority: by 10:30 Friday Standard: by 2:30 p.m. Friday	Monday	Tuesday
9 a.m. on Friday	Priority: by 10:30 Monday Standard: by 2:30 p.m. Monday	Tuesday	Wednesday
9 a.m. on weekend	Priority: by 10:30 Tuesday Standard: by 2:30 p.m. Tuesday	Wednesday	Thursday

NOTE: Orders are not shipped on Saturdays, however orders placed during the week can be delivered on Saturday.  Saturday deliveries require an additional $10.00 charge.

3. What is the latest I can order and still receive my merchandise in time for Groundhog Day?

In 2008, Groundhog Day falls on a Saturday. See information posted above for Groundhog Day ordering deadlines.

Watch the web site for up-to-date shipping information posted as Groundhog Day approaches. To be sure you receive the merchandise you want in time for Groundhog Day, we ask that you place your order as early in January (or prior) as possible.

4. Do you ship overseas?

We have limited delivery to locations outside of the United States. If you place an order for delivery to another country, we will contact you by e-mail if we cannot ship your order. We ship overseas via the U.S. Postal Service. Most shipments take between four to seven days but it is impossible to guarantee delivery by any certain date.

5. Do you have a print catalog?

Yes we do, but as with any print catalog, it is quickly outdated with pricing and products.  The best way to stay current with our merchandise is to continue to check the website often.  We are commited to keeping our inventory fresh by adding new products frequently.  If you still would like a copy of our catalog brochure, please submit your name and address to info@groundhogstuff.com. We will happily mail it to you!

6. What is your return policy for shipping charges?

We are always happy to make refunds and exchanges but we do not refund shipping and handling costs on return orders.